Cancellation & Return

At Websaye.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Order Cancellationa. Before Shipment

·         Orders can be cancelled within 12 hours of placement or before they are shipped.

·         To request cancellation , raise a ticket to inform  the supplier or you can contact us at support@websaye.com with your order ID.

b. After Shipment

·         Once your order is shipped, it cannot be cancelled.

• You may still be eligible for a return or exchange if raised request within 7 days of product received. In the event of an exchange request, the product will be delivered within 3-5 business days after the returned item is received.

2. Refundsa. For Cancelled Orders

·         If cancelled before dispatch, the full amount will be refunded to your original payment method within 5–7 business days.

b. For Returned Products

·         Refunds will be processed after we receive and inspect the returned item.

·         If approved, the refund will be issued within 7–10 business days.

Note: Refund time may vary based on your bank or payment provider.

3. Non-Refundable Items

We do not accept returns or provide refunds for the following:

·         Personalized or custom-made products

·         Items marked as “non-returnable” on the product page

·         Used, damaged, or altered products

4. Payment Gateway Charges

·         Payment gateway charges (if any) may be deducted from the refund in case of cancellation by the customer after payment but before shipping.

·         In case of an error or cancellation from our side, full refund including charges will be provided.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1.      Check your bank account again.

2.      Contact your credit card company—it may take time before your refund is officially posted.

3.      Contact your bank—there is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, contact us at support@websaye.com