Grievance Redressal

WEBSAYE is duty-bound to provide fair treatment to our consumers and to address Consumer grievances.
What does "Grievance" mean?
Grievance means any issue related to the product/service which has been availed by the consumer from the WEBSAYE Platform, and the consumer is seeking resolution for the same.
In case of any query or complaint, the Consumer can approach us and reach out to us through the ‘Contact us’ and ‘Help Centre’ tab available on this page.

Journey:
Click on the ‘Contact us’ tab
It will open to WEBSAYE Help Centre | 24x7 Customer Care Support
Choose from the Type of Issue / Help Topics available from the list.
Submit it.
If your query/complaint is not resolved and needs to be escalated: As per the applicable laws, WEBSAYE has appointed a “Grievance Officer” to address your grievances.
Here are the details for the Grievance Officer:
M/s. Rashi Agarwal
Designation: Customer Manager
You can also write to:
Websaye

Ground Floor H. NO. 1/2808, 2809, NOORANI APPT., B/H B/H MIRAMBIKA, NANPURA, Surat, Gujarat, 395001

Opp. Gandhi Baug, Next to Old Civil Hospital, Nanpura,

Surat- 395001

WhatsApp Contact no. : 8511158550 Please message informing the problem you are facing.
Our ‘Grievance Redressal’ is as follows:
On receipt of a Consumer Grievance on the channels specified above.
The Consumer shall receive an acknowledgement for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and
The Consumer shall receive a system-generated “Unique ID” to track the grievance status
“Consumer Care” and “Grievance Officer” shall take all the best endeavours to resolve the grievance as expeditiously within the timeline as prescribed in
the applicable laws.
A Grievance will be considered as closed and disposed of, and in any of the following instances, namely:
When the consumer is communicated with by a Consumer Care / Grievance Officer / any other person associated with the website, and offers solutions to their grievance
For more details, please visit Terms of Use.